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Disabled Information

The Den

Matchday Details

Parking Access 

There are 10 car park spaces for home supporters and one car park space for away supporters in the vicinity of the stadium. Wheelchair supporters have priority for these spaces. Contact the Disabled Liaison Officer for details of availability as prior booking is essential. Only telephone bookings are accepted. 

If required, where car park spaces are fully taken up, the club will issue drop off letters so that disabled supporters can be driven to the stadium and leave the vehicle whilst in the car park. The car must then leave the stadium car park to park elsewhere. 

Wheelchair Supporters

The designated area for both home and away supporters in wheelchairs is located in the Barry Kitchener Stand, Lower Tier. This is the main stand. There are 78 wheelchair positions each with a seat for a personal assistant. 

However, there is also an away supporters area with 17 spaces at the front of the Lower North Stand. Whilst this area is at pitch level, and there is the risk of being hit by the ball or getting wet if it rains, there is a good view with seats for personal assistants, and the feedback from away supporters is that the Lower North Stand is the preferred option. 

One personal assistant is admitted without charge with the wheelchair user. The personal assistant must obtain the relevant ticket from the Ticket Office, sit with the wheelchair user to provide support and service to them and enable them to access our facilities. 

Access to the wheelchair area in the main stand is through Gate W1 or Gate W14. A lift is available to the wheelchair area to the right of Gate W1 and to the left of Gate W14. The access to the lower north away area is through Gate W1. The seating is at pitch level so no lift is required. 

Contact the club to obtain tickets as prior booking is advisable. 

Toilets

There are three designated toilets at either end of the wheelchair platform of the Lower West Stand. There is also a designated toilet for the Lower North Stand. 

Catering

Catering facilities are located on the ground floor and on the Upper Tier in the West Stand. We would advise use of the ground floor facilities that can be accessed by the lift although the facilities do get extremely busy in both the West Stand and Lower North Stand at half-time. For disabled supporters without a personal assistant, designated stewards will usually be available to assist. 

Visually Impaired

Visually impaired supporters can purchase tickets for all parts of the stadium so long as they can get to and from their chosen seat without difficulty. 

Visually impaired supporters that wish to bring a PA can do so and the PA will be admitted free so long as the seating in the disabled area in the Lower West stand (or the Lower North Stand, if away supporters) is utilised. 

We regret that we have no facilities for guide dogs at present. 

We are hoping to make available during the season a facility where supporters can use their own headsets to listen to match commentary via the club's website. 

Wheelchair/Ambulant Disabled
 supporters need to call 0844 826 2004 - Option 1 to book tickets. 

Stewards that attend the disabled area are able to assist supporters to their seats but it is best to arrive at least 30 minutes before the start of the match. 

Hearing Impaired Supporters

Hearing impaired supporters can purchase tickets for all parts of the stadium. Ticket Office staff can assist with the purchase of tickets for personal callers on or before a matchday. Designated windows have hearing loops fitted. Buying tickets in advance is advisable. 

A text phone is situated in the Ticket Office but you need to register with the Ticket Office if you wish to communicate with the club in this way. 

Ambulant Disabled Supporters

Ambulant disabled supporters can purchase tickets for all parts of the stadium so long as they can get to and from their seat without difficulty. 

Ambulant disabled supporters are also able to purchase tickets in the disabled area if, for example, they would prefer to use the lift to the area in the West Lower stand. 

Seating in the disabled area is subject to availability and we recommend tickets are purchased in advance through the Ticket Office. 

Away Match Tickets

Disabled supporters requiring tickets for away matches should contact the Ticket Office. On occasions it will be necessary for the supporter to contact the home club to ascertain their procedures. Away matches are members only and the club will not sell or authorise the sale of tickets to disabled supporters or personal assistants unless they are members of the Millwall Supporters Club. 

Big match ticket facility (Cup or Play-Offs)

Disabled supporters can contact the Disabled Liaison Officer by telephone for assistance with tickets. 

'Member Only' Matches

Where our home matches are designated by the club as 'Members Only', admission is restricted to members of the Millwall Supporters Club and season ticket holders. This applies to disabled supporters and personal assistants. 

Applications to join the Millwall Supporters Club are available by clicking here and forms can also be obtained from the Ticket Office. 

Please note that applications for membership can take up to 28 days to be processed. 

Emergency Procedures

In the event of an emergency, the action to be taken will be given out over the tannoy and shown on the jumbotron screen. Please follow instructions given by stewards in the area. 

Ticket Office

0844 826 2004 (calls to this number will cost 7p per minute from your BT landline. Calls from other networks may vary and from mobiles will be considerably more. Booking fees apply) or via email to tickets@millwallplc.com.

If you require assistance to obtain a season ticket or membership, please contact the Ticket Office.