Millwall TeamCard Q & A Welcome to the TeamCard Loyalty Scheme The TeamCard Loyalty Scheme gives you, as a MFC TeamCard holder, the opportunity to collect TeamCard points at specific locations within The. You can then redeem these TeamCard points at MFC in the Club Shop and the Ticket Office to cut the cost of supporting your club. To help you understand how you can benefit from the TeamCard Loyalty Scheme and how it works, we've provided you with answers to some frequently asked questions. Using the TeamCard Loyalty Scheme not only benefits you, it helps the club too, so make good use of it. How does the MFC TeamCard Loyalty Scheme work? Your MFC TeamCard allows you to collect TeamCard points at The Den You can check your TeamCard account and see your full points statement online by registering at www.myteamcard.co.uk When purchasing goods and/or services in store at MFC, simply present your MFC TeamCard or quote your 14 digit TeamCard number and your points will be added to your account. Why collect TeamCard points? Your TeamCard points can be redeemed as full or part-payment for a range of goods and services at Millwall FC. TeamCard helps cut the cost of supporting the club and collecting TeamCard points also helps the club. Can I collect TeamCard points when at The Den? Yes, you will be awarded 5 TeamCard points per pound spent for all purchases through the Club Shop. What is the value of a TeamCard point? Every point collected is equivalent in value to 1p. Therefore 100 TeamCard Points equals £1.00 for you to redeem on various products at Millwall Football Club. Where can I redeem my TeamCard points? Millwall TeamCard points can be redeemed against the purchase of merchandise in the Millwall Football Club Shop at The Den* and against season tickets purchased at the Ticket Office. How do I redeem my TeamCard points? Simply present your MFC TeamCard when making a purchase at any of the above club locations. You will be issued with a receipt detailing the points redeemed on your purchase and the new balance of points on your card. Is there an expiry date on my TeamCard points? Yes, points expire the January after the season finishes. For example:season 2014/15 cards, points will expire 1st of January 2016. Please note the TeamCard Points may not be transferred from an expired MFC TeamCard to a subsequent MFC TeamCard and points should therefore be redeemed before expiry. What should I do if my TeamCard is lost or stolen? Please call 020 7740 0507 immediately and report the loss or theft. Your card will then be cancelled and if found it will be useless. A replacement MFC TeamCard will then be issued for an administration fee of £5. Any points from your previous card that have not expired will be transferred to your new TeamCard. Who do I call if I have any queries regarding the TeamCard scheme? Please call 020 7740 0507 and your call will be directed to the correct department.